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Returns & Exchanges

The SOUL INSOLE store offers a 90-day money back guarantee. You are responsible for the costs associated with shipping, however, you will be reimbursed for your original purchase amount (not including shipping). We take care of our customers, so if you are outside of that date range but need to return the item, please reach out to us to let us know and we will do our best to take care of you.

If you ordered the wrong size and need to exchange, please contact us.  You will be responsible for shipping the item back to our facility.  We will cover the cost to ship the new size to you.

How do I request a refund/exchange?

To request a refund/exchange, contact Customer Service at